When will my goods be shipped?
Orders which are before placed 2 PM are handled and shipped the same day. The conditions which apply are that all articles must be in stock and that the order is paid electronically in full.We cannot guarantee 1-2 day shipments on orders which arrive after 2 PM . Orders are treated on business days (i.e., Monday to Friday, except public holidays). Orders which arrive on a public holiday or in the weekend are handled the next business day.
Orders which are paid by bank transfer will be handled and shipped at the moment that the payment has been cleared on our bank account. On average this takes 1-2 business days.
What does ”Special Order” mean?
This means that the product is currently not in stock at Drive Gear, Special Orders cover out of stock items that have been reordered and are on their way to Drive Gear and items we will stock in the future but order them as needed at the moment, If the item is normally not stocked at Drive Gear we will order the item from the supplier.
In general the delay on Special Orders is 5-7 business days if the item is in stock with our supplier, If our supplier is known to be out of stock of an item for an unknown time we put the item into “Out Of Stock” on the web store, but we do occasionally miss items, if a Special Order item you have ordered is out of stock at our supplier for an unreasonable time we will contact you to see if we can offer a similar product (Often discounted further) or offer a full refund.
Orders containing a Special Order item are shipped when all articles are back in stock. If the foreseen delay is more than 3 weeks we will contact you to see what we can do.
Most Special Order items are back in stock in a reasonable time, i.e. between 5-15 business days. As long as the delay is less than 3 weeks then the order will be shipped as one package as soon as all items are available. Should the delay become more than 3 weeks, then we will contact you to see what we can do. By default, all orders are shipped as one package.